We are seeking a detail-oriented and proactive Transport Coordinator to manage client load requests, coordinate transport operations, and ensure the efficient movement of goods. The successful candidate will play a key role in maintaining strong client and transporter relationships, ensuring compliance, and supporting overall operational efficiency and profitability.

Key Responsibilities

Client & Load Management

• Receive and process transport load requests accurately and within required timeframes.
• Coordinate and allocate loads to approved transporters.
• Monitor loads in transit and provide timely updates to clients.
• Resolve delays, breakdowns, and operational issues efficiently.
• Ensure all Proof of Delivery (POD) documentation is collected and properly filed.
• Maintain strong, professional relationships with clients and transporters.

Transporter Coordination

• Negotiate transporter rates in line with approved margins.
• Build and maintain relationships with transport service providers.
• Ensure all transporter compliance documentation is valid and up to date.
• Assist with onboarding new transporters and collecting required documentation.

Commercial & Administrative Duties

• Manage margins and ensure profitability per load.
• Identify opportunities for additional business within existing client accounts.
• Maintain accurate load records and operational reports.
• Ensure all load documentation is completed and filed correctly.
• Submit regular operational and load status reports.

Compliance & Operations

• Adhere to company procedures and relevant transport regulations.
• Ensure load security procedures are followed on all applicable routes.
• Report any compliance, security, or operational concerns immediately.
• Maintain high levels of accuracy and professionalism in all interactions.

Minimum Requirements

Qualifications

• Bachelor’s Degree in Logistics, Supply Chain, Transport, Business Management, or a related field.
• Valid driver’s licence.

Experience

• 2–3 years’ experience in transport, logistics, freight, or supply chain environment.
• Experience in transport coordination or freight brokering is advantageous.
• Experience working with bulk commodities is beneficial.
• Proven ability to manage multiple tasks and perform under pressure.

Knowledge & Skills

• Strong understanding of road transport operations and logistics processes.
• Knowledge of transport documentation and load administration.
• Excellent negotiation and relationship management skills.
• Proficiency in Microsoft Excel and email systems.
• Strong verbal and written communication skills.
• Effective problem-solving and organisational abilities.

Key Competencies

• Attention to detail
• Time management and prioritisation
• Customer service orientation
• Ability to work under pressure
• Strong coordination and planning skills