This is an opportunity to join a full-service digital marketing agency with a strong performance marketing focus, partnering with leading brands across the health, wellness, e-commerce and lifestyle sectors. The successful candidate will work on both local and international client accounts, including projects delivered through a dedicated offshore team supporting a large UK agency.

The organisation offers a highly collaborative environment where leadership is approachable, actively involved in the business, and values accountability, integrity and teamwork. Rather than operating in silos, employees are encouraged to become trusted partners within the business, with excellent long-term growth opportunities for those who consistently deliver results.

About the Employer

Our client is a full-service digital marketing agency specialising in performance-driven strategies that help e-commerce and consumer brands achieve measurable growth. Their expertise spans paid media, social media, SEO, content marketing and web development. They are seeking a Digital Account Manager to manage and grow a portfolio of client accounts while acting as the strategic link between clients and internal specialist teams.

Key Responsibilities

• Build and maintain long-term client relationships, serving as a trusted strategic advisor.
• Lead regular client meetings, including project updates, performance reviews and strategic planning sessions.
• Identify opportunities to optimise performance, grow accounts and expand service offerings.
• Develop and manage account plans aligned with clients’ business objectives.
• Translate client goals into clear internal briefs for paid media, social media, content and SEO teams.
• Manage project timelines, budgets and deliverables across multiple client accounts.
• Coordinate internal teams to ensure campaigns are delivered efficiently and on schedule.
• Oversee monthly performance reporting and present insights and strategic recommendations to clients.
• Collaborate closely with creative strategists, social media managers, paid media specialists, designers and developers.
• Contribute to client proposals, account renewals and upsell opportunities.
• Monitor account profitability while staying informed of digital marketing trends and industry developments.

Minimum Requirements

• Two to four years’ experience in account management, preferably within a digital marketing agency.
• Strong understanding of digital marketing channels, including paid media, social media, SEO and content marketing.
• Proven experience managing client relationships and presenting performance insights.
• Experience overseeing project timelines, budgets and multiple deliverables.
• Strong strategic thinking skills with a commercial, growth-focused mindset.
• Excellent written and verbal communication skills.
• Strong organisational skills with exceptional attention to detail.
• Proficiency in Google Workspace or Microsoft Office, as well as project management tools.

Advantageous Experience

Preference will be given to candidates who have:

• Experience using CRM platforms or reporting dashboards.
• A proven track record of identifying and securing upsell opportunities within existing client accounts.

Location: Claremont, Cape Town
Work model: Predominantly in-office, 4 days in-office with 1 remote day per week
Salary: R18 000 – R28 000 CTC