A growing, market-leading organisation is seeking a Project Support Specialist to support the implementation and rollout of its software solutions for clients within the security industry. This role plays a critical part in both technical system implementation and in guiding clients to optimise their administrative and operational processes through effective use of the software.

Acting as a bridge between technology and business process excellence, the Project Support Specialist ensures clients realise maximum value from the system by aligning functionality with best-practice operational workflows.

This is a permanent, full-time, in-office role (Monday to Friday) based in the Bryanston area. Travel will be required on a project-dependent basis, both within South Africa and to neighbouring regions such as Botswana and Zimbabwe.

Key Responsibilities

System Implementation & Configuration

• Support the setup, configuration, and rollout of software solutions at client sites

• Assist with data migration, user setup, and initial system testing

• Coordinate with the Debtors Manager to ensure project timelines and deliverables are achieved

Client Engagement & Training

• Facilitate client workshops to understand existing processes and identify improvement opportunities

• Train end users and system administrators on functionality and best-practice usage

• Provide post-implementation support to ensure successful system adoption

Business Process Improvement

• Analyse and document client workflows within security environments (e.g. client liaison, technical administration, cancellations, finance)

• Recommend and implement process enhancements using system capabilities

• Collaborate with clients to align system usage with operational objectives and compliance standards

Project Coordination

• Maintain project documentation, progress updates, and issue logs

• Track milestones and proactively escalate risks or delays

• Support testing, quality assurance, and user acceptance processes

Continuous Improvement

• Provide structured feedback to internal teams on client requirements, feature requests, and system enhancements

• Stay informed on software updates and industry trends within the security sector

Requirements

Essential

• Minimum of 5 years’ experience in administrative or operational roles within a security company (e.g. guarding, alarm monitoring, response, billing, or control room administration)

• Strong understanding of security industry business processes, including contracts, incident handling, billing, and job scheduling

• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels

• Proven experience in system implementations, process mapping, or project support roles

Preferred

• Hands-on experience with Listener or similar industry-specific software

• Previous involvement in software rollouts, training initiatives, or business process improvement projects

• Knowledge of project management methodologies such as PRINCE2 or Agile

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

• Strong analytical and problem-solving skills