Eskom: Manager Customer Relations
@Career Jungle posted 4 weeks agoJob Detail
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Job ID 4065
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Experience 5 Years
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Qualifications Degree Bachelor
Job Description
Eskom Distribution Agreement Agencies Gauteng Cluster Business Unit is looking for a Manager Customer Relations. The position is at Task Grade M16 within the Retail Department. It is based in EAL, Gauteng. The area of specialization is to manage the acquire customer process in the operating cluster in line with customer services operations, objectives and value chain processes.
Job description
Skills and Competencies Required
Behavioural:
• Integrity
• Honesty
• Trustworthiness
• Professionalism
Leadership:
• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing
Knowledge:
• Customer service value chains and processes
• Wires processes, marketing concepts
• Understanding of customer`s business, market sectors, customer services theories and best practices
• Eskom`s policies and procedures affecting Eskom customers
• Contractual and commercial understanding, relevant systems
Skills
• Communication
• Negotiation and conflict handling
• Analytical
Key Responsibilities
• Manage the acquire customer function process implementation.
• Plan and optimise acquiring customer processes.
• Liaise with service partners to ensure timeous connections for customers.
• Provide support for the implementation of a client office framework and customer acquisition projects.
• Manage delivery service and employees.
Minimum requirements
Qualification(s):
B Degree/B Tech/National Higher Diploma/Advanced Diploma in Marketing/Finance/Project Management/ Business Management at NQF7 with 360 credits
Experience
5 years related experience in Customer service, marketing, project management
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”