We are seeking a results-oriented Key Account Manager with experience in software or technology solutions to grow and manage customer relationships. This role focuses on driving new business, expanding existing accounts, and supporting long-term customer success across LexisNexis solutions.

You will work collaboratively with internal teams and customers to identify opportunities, deliver value, and achieve sustainable revenue growth.

Responsibilities

• Achieve annual revenue targets through new business, upselling, and cross-selling.
• Build and maintain strong, long-term relationships with customers and key stakeholders.
• Identify, qualify, and progress sales opportunities through the full sales cycle.
• Develop and execute account and territory sales plans aligned with business objectives.
• Maintain an accurate and well-managed sales pipeline using CRM tools.
• Forecast sales activity and report on progress regularly.
• customer retention and product adoption through proactive engagement.
• Lead deal negotiations and collaborate with internal partners to close opportunities.
• Act as a trusted advisor by developing a strong understanding of products and customer needs.
• Respond to customer enquiries promptly and support issue resolution when needed.
• Use data and insights to continuously improve sales effectiveness and customer experience.

Requirements

• Minimum 5 years sales and software experience in technology sales.

• Valid Driver’s license

• Reliable vehicle to use for execution of customer visits

• Proven adoption of AI in task execution to improve efficiency and sales success

• Experience in AI Sales Tools e.g: ChatGPT Enterprise, SalesForce, Gong, Seismic or equivalent tools

• A self-starter with a consistent track record in a quota bearing sales environment.

• Exceptional interpersonal and communication skills.

• Ability to interact with customers in a consultative, face-to-face selling and social media selling.

• Ability to present face-to-face and on online platforms.

• Ability to work effectively in a fast-paced, constantly evolving and rapidly growing product sales environment.

• Critical thinking skills

• Demonstrated ability to plan and execute sales strategies.
• Proven sales track record in previous roles.

Work in a way that works for you:

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:  

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
– Medical Aid
– Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
– Modern family benefits, including adoption and surrogacy
– Study Leave