Orbis is establishing a centralised Sales Desk to transform the way inbound enquiries are captured, managed, and converted. As an Internal Account Manager (IAM), you will play a pivotal role in delivering a professional, consistent, and timely experience to every prospective customer.

This is a fast-paced, detail-oriented role that directly supports revenue growth, Salesforce data integrity, forecasting accuracy, and overall customer satisfaction. You will act as the first point of contact for all inbound sales enquiries, ensuring every opportunity is accurately logged, effectively managed, and seamlessly handed over to the appropriate sales teams.

Key Responsibilities

Inbound Enquiry Management

• Respond to inbound sales calls and monitor all digital sales enquiries.

• Capture and log all leads in Salesforce immediately and accurately.

• Qualify basic customer requirements and identify urgency or risk.

• Allocate leads to the appropriate BDM or department based on service line and region.

CRM Hygiene & Data Accuracy

• Maintain high standards of Salesforce data quality, ensuring records are complete, accurate, and up to date.

• Correctly link leads to customer and site records and relevant service lines.

• Identify missing or incomplete data and actively manage daily pipeline hygiene.

Customer Communication

• Send prompt follow-up emails outlining next steps, sharing brochures, and confirming contact details.

• Deliver a consistent, professional customer experience across all touchpoints.

Follow-Up & Sales Support

• Conduct mandatory 24-hour and 7-day follow-ups to confirm progress on all enquiries.

• Create clear tasks or cases for sales team members, including concise summaries and required actions.

• Escalate stalled or at-risk enquiries to Sales Managers when necessary.

Reporting & Insights

• Prepare daily and weekly reports on lead volumes, follow-up activity, and CRM hygiene.

• Track Lead-to-Opportunity conversion rates and analyse lost-sale reasons.

Cross-Department Coordination

• Route non-sales enquiries to the correct internal teams (Customer Services, Operations/AP, Key Accounts, etc.).

• Apply routing logic accurately across service lines and geographic regions.

Skills & Experience

• Strong organisational skills with exceptional attention to detail.

• Previous experience in sales support, customer service, or CRM-driven roles.

• Confident communicator with excellent written and verbal communication skills.

• Comfortable working within structured processes and meeting deadlines.

• Experience with Salesforce or similar CRM platforms is advantageous.