Universities South Africa is seeking a highly organised and detail-oriented Administrative Officer: Student Success to provide administrative and operational support within the HELM division. Reporting to the Senior Manager: Student Success, the successful candidate will assist with programme coordination, stakeholder engagement, financial administration, reporting, and the successful delivery of student success initiatives, workshops, and learning programmes.

Minimum Requirements

• Diploma in Administration, Office Management, Public Management, Business Administration, or a related field.
• Minimum of 2–3 years’ relevant administrative experience.
• Experience within a higher education, training, skills development, or learning environment will be advantageous.
• Experience supporting workshops, training programmes, seminars, or learning initiatives is beneficial.
• Exposure to procurement and financial administration processes will be advantageous.

Knowledge, Skills and Competencies

• Excellent organisational and time-management skills.
• Strong written and verbal communication abilities.
• High attention to detail and accuracy.
• Strong interpersonal and stakeholder engagement skills.
• Ability to work independently and as part of a team.
• Service-oriented, proactive, and solution-driven mindset.
• Integrity, accountability, reliability, and discretion when handling confidential information.

Technical Requirements

• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, and Outlook).
• Strong Microsoft Excel skills for reporting and data management.
• Experience using virtual meeting and learning platforms such as Microsoft Teams and Zoom.
• Experience with databases, student information systems, or learning management systems will be advantageous.

Key Responsibilities

Programme and Operational Administration

• Provide administrative support for short learning programmes, workshops, seminars, and related activities.
• Coordinate participant registrations and programme logistics.
• Arrange venues, catering, travel, and online learning platforms.
• Prepare and distribute programme documentation and learning materials.
• Maintain attendance registers, programme records, and participant databases.

Executive and Administrative Support

• Provide administrative and secretariat support to the Senior Manager: Student Success.
• Manage calendars, appointments, and meeting schedules.
• Prepare agendas, meeting packs, minutes, and follow-up documentation.
• Assist with correspondence, presentations, reports, and briefing documents.

Procurement and Financial Administration

• Support procurement processes in line with organisational policies.
• Obtain quotations and prepare purchase requisitions.
• Liaise with suppliers and service providers.
• Assist with contract administration and record management.
• Process invoices, monitor programme expenditure, and maintain financial records.

Data Management and Reporting

• Capture, update, and maintain programme and stakeholder information.
• Support programme monitoring, evaluation, and reporting processes.
• Compile statistical and administrative reports.
• Maintain effective electronic and manual filing systems.

Stakeholder Engagement and Communication

• Act as a first point of contact for programme participants and stakeholders.
• Coordinate participant communication and feedback processes.
• Support stakeholder engagement activities and communication initiatives.
• Ensure timely follow-up on stakeholder enquiries and programme-related matters.

General Organisational Support

• Contribute to general office administration and HELM division activities.
• Ensure compliance with organisational policies and procedures.
• Perform additional administrative duties as required.

How to Apply

Interested candidates should submit:

• A detailed CV
• A Motivational Letter
• Contact details of at least three traceable references

Applications must be submitted by 26 June 2026.

Email Applications To: recruitment@usaf.ac.za

If you do not receive feedback within a reasonable period after the closing date, please consider your application unsuccessful.

Job Overview

Universities South Africa is seeking two experienced Project Administrators to provide administrative support for donor-funded projects within its Operations and Sector Support Directorate. The successful candidates will assist with project coordination, learner administration, stakeholder engagement, compliance management, reporting, and financial administration support related to bursary programme initiatives.

Minimum Requirements

• Relevant Diploma or Bachelor’s Degree in Finance, Business Administration, Information Management, or a related field.
• 5–6 years’ administrative experience.
• Experience providing administrative support within a project management or office environment.
• Strong record-keeping, filing, and data management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, and Advanced Excel).
• Experience using Adobe Acrobat.
• Ability to manage multiple tasks and stakeholder enquiries effectively.

Advantageous

• Experience working within a SETA environment.
• Knowledge of project management software.

Key Responsibilities

Project Coordination and Administration

• Support the planning, implementation, and monitoring of bursary programmes.
• Maintain project schedules, trackers, and milestone reports.
• Coordinate meetings, workshops, and stakeholder engagements.
• Prepare agendas, meeting minutes, and follow-up action reports.

Learner and Beneficiary Administration

• Assist with learner recruitment, onboarding, and registration processes.
• Maintain accurate learner records and databases.
• Track student attendance, progress, and performance.
• Provide administrative support and respond to learner queries.

Compliance and Documentation

• Ensure project documentation complies with SETA policies and funding requirements.
• Maintain electronic and manual filing systems.
• Assist with the preparation of reports for SETA, funders, and internal stakeholders.
• Monitor deadlines and ensure compliance with funding agreements.

Financial Administration Support

• Assist with processing learner stipends, invoices, and payments.
• Monitor project expenditure against approved budgets.
• Support reconciliation of project-related financial records.

Stakeholder Engagement

• Liaise with learners, training providers, SETA representatives, academic institutions, and internal departments.
• Respond to stakeholder enquiries and provide timely communication.
• Support collaboration between project teams and external partners.

Reporting and Monitoring

• Compile weekly, monthly, and quarterly project reports.
• Maintain accurate performance and evaluation data.
• Assist with audit preparation and project close-out reporting.

How to Apply

Interested candidates should submit:

• A detailed CV
• A motivational letter
• Contact details of at least three traceable references

Applications must be submitted by 06 July 2026.

Email Applications To: recruitment@usaf.ac.za

If you do not receive feedback within a reasonable period after the closing date, please consider your application unsuccessful.

• The NOC Data Analyst transforms complex data into meaningful insights to enhance operational excellence within the Network Operations Centre.
• This role involves analysing performance metrics, identifying trends, and providing actionable recommendations to improve network reliability and efficiency.
• By collaborating with various teams, the analyst ensures data-driven decisions optimize performance, reduce costs, and enhance service delivery, utilizing data visualization and analytical techniques to effectively communicate findings and support organizational goals in telecommunications.

Key accountabilities

• Data Translation and Storytelling: The ability to convert complex, raw data into clear, actionable business narratives and visualizations for non-technical leadership.
• Telecommunications/NOC Domain Knowledge: Practical understanding of network operations concepts, including fault management, alarm thresholds, MTTR, and SLA adherence.
• Analytical Problem-Solving: Proven ability to structure ambiguous operational challenges into quantitative analysis problems and deliver specific, evidence-based recommendations.
• Automation and Efficiency: Expertise in scripting and report automation to eliminate manual reporting effort and accelerate the delivery of insights.
• Cross-Functional Collaboration: Proven experience working effectively with highly technical teams (NOC Engineers) and non-technical teams (Field Operations and Management).

Core competencies

• Proficiency in SQL for data extraction, manipulation, and analysis is essential.
• Strong expertise in data visualization tools such as Power BI, Tableau, or similar. (Power BI preferred)
• Advanced Excel skills (pivot tables, VLOOKUP, complex formulas).
• Experience with scripting languages like Python or R for data analysis, manipulation, and automation is highly desirable.
• Familiarity with database management systems (e.g., PostgreSQL, MySQL, SQL Server).
• Understanding of data warehousing concepts and ETL processes

Must have technical / professional qualifications:

• Bachelor’s degree in a quantitative field (Data Science, Statistics, Mathematics, Engineering or Computer Science).
• 3-5 years of experience in a data analyst role, preferably within the telecommunications, IT infrastructure, or a similar industry
• Proficiency in SQL for advanced data extraction and manipulation.
• Strong expertise in Data Visualization tools (Power BI preferred) for dashboard development.

The Business Analyst is responsible for understanding the business needs, processes, and challenges of the organization to identify solutions that align with strategic goals. This role involves gathering requirements, analyzing and documenting business processes, and working closely with stakeholders, project managers, and the IT development team to ensure successful delivery of IT solutions and/or achieve project objectives

Key Responsibilities:

Requirements Gathering :

• Engage with stakeholders to understand and document their business needs and requirements.
• Facilitate workshops, interviews, and meetings to gather comprehensive requirements.
• Translate business requirements into functional and non-functional specifications for IT projects.

Process Analysis and Improvement:

• Analyze existing business processes and workflows to identify areas for improvement.
• Recommend changes to enhance business performance and efficiency.
• Create process models, diagrams, and flowcharts to depict current and future states.

Stakeholder Management:

• Build and maintain strong relationships with stakeholders across the business.
• Act as the primary point of contact between business stakeholders and the IT development team.
• Communicate project progress, risks, and issues effectively to stakeholders.

Solution Design and Validation:

• Collaborate with IT architects and developers to design solutions that meet business needs.
• Participate in solution validation and testing activities to ensure the solution meets the defined requirements.
• Assist in the preparation of test cases and perform user acceptance testing (UAT).

Documentation and Reporting:

• Prepare detailed documentation, including business requirements (BRSs), functional specifications, and user manuals.
• Produce regular project status reports for stakeholders and senior management.
• Maintain a clear and organized documentation repository.

Project Management Support:

• Assist project managers in developing project plans, timelines, and resource allocation.
• Monitor project progress, ensuring alignment with business objectives and timely delivery.
• Support change management activities by helping to plan and execute the transition to new systems or processes.

Continuous Improvement:

• Stay up to date with industry trends, emerging technologies, and best practices in business analysis
• Suggest improvements to the BA practice within the organization, including tools, methodologies, and processes.

Qualifications:

• Education : Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field. A Post graduate degree or relevant certification (e.g., BA Certification, PM) is a plus.

• Experience:
  • 3-5 years of experience as a Business Analyst in IT/transformation projects.
  • Proven experience in requirements gathering, process analysis, and solution design.
  • Experience with Agile project methodologies.
  • Proven track record of working on transformational cross functional projects

• Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication, negotiation, and presentation abilities.
  • Proficiency in business analysis tools such as JIRA, Confluence, Visio, or similar.
  • Understanding of IT systems, databases, and software development processes.

• Other:
  • Ability to work in a fast-paced environment with changing priorities.
  • Strong attention to detail and a commitment to quality.
  • Ability to work independently and as part of a team.

– Implementation of FinTech analytical services framework and strategy to support the analytics requirement of all the business areas within predefined SLA’s across Digital platforms.

– To deliver all required analytics, market/competitor intelligence and insights to support the management team decision-making. To deliver self-initiated insights and campaign reporting to support, CRM & Digital marketing campaigns & sales leads.

– To implement and manage a robust digital analytics framework through the use of Tealium, Adobe Stack & CRM’s across Web, Mobile and App.

– To translate business requirements into analytics specifications that speaks to a variety of languages that can be understood by Web applications, Tealium & Adobe.

Core responsibilities:

– Understand the analytical information needs of business: Proactively lead and identify areas of the digital customer behaviour, channel behaviour and commercial base performance (inflow, base, recommitment, outflow) that require understanding. Proactively gather reporting and analysis requests from the business and product owners

– Translate business requirements into analytical implementation specifications that speak in a variety of languages that can be understood by Web applications, Tealium & Adobe.

– Execute owned media campaign ideas into A/B, Multivariate & Experience test. Use Personalisation and Targeting to optimise conversion rate, provide simplification, optimise drop off rates and drive landing page improvements.

– Uploading offline data into Target to enable one to one personalised campaigns.

– Providing solutions to match online and offline data.

– Create compelling actionable insight that significantly improves our knowledge of Digital customer and channel behaviour, and opens new commercially viable opportunities for Churn, Revenue and Margin improvement

– Implementation of analytical services framework and strategy to support all the business areas reporting requirements within predefined SLA’s & managing the resources effectively along with recommendations for reporting technologies

– Delivery of the reporting sets for the business unit.

– Responsible for the development of detailed robust Business Analytical models that can be deployed to various divisions within Digital that supports the teams.

– Conducting and facilitating analytics and modelling Delivery of data for campaign targets and sales leads

– Delivery of data extracts to support commissions payments

– Segmentation of Enterprise base to support reporting, campaigns and forecasting

– Provide leadership, planning, technical direction and communication to ensure the required delivery of high quality outputs to meet customer needs in the most cost effective manner.

– Revenue uplift and/or savings through CRM improvement initiatives & digital campaigns optimisation.

– Management of budget for contractors, CRM, Analytics/Insight tools & capabilities

Core competencies, knowledge and experience:

Job Knowledge:

• Adobe Analytics
• Tealium IQ
• Adjust
• Adobe Target
• Experience with Digital-based and online information systems
• Knowledge of web best practise usability & accessibility standards
• Analytics, reporting, data analysis & Business Analysis
• Knowledge of HTML, XML Oracle and Web Design
• Remedy, Jira and Confluence
• Technical Skills – JavaScript, Oracle SQL,
• ITIL Service Management

Job Related Skills:

• Computer Application Skills
• Presentation Skills and meeting facilitation
• Mobile Technology Aptitude Skills
• Mobile Internet and Web Internet Skills
• Attention to detail and Quality Assurance
• Excellent problem solving skills
• Excellent Proof-reading and QA skills
• Excellent written and verbal communication and client facing skills
• Excellent telephone skills and social etiquette
• Good logic and time management skills
• Project Management (advantageous)
• Reports creation and Analytics
• Must have technical / professional qualifications:
• Matric essential
• Relevant Qualification IT/BSc/Bcom (Web/Process Improvement/ Information Systems/Informatics/Computer Sciences)
• Minimum of 3 years’ experience essential in a web/digital/telecoms or FinTech environment with exposure to:

• Javascript

• Web Page structures

• Basic ITIL Foundation

• Agile Methodologies

• SQL

• Reporting tools such as Qlikview /Adobe/Google Analytics

• Service Management tools such as Remedy/HP Service Desk

• Business requirements specification writing